FAQs

Are your lashes Vegan Friendly?

- Yes our company has completely removed all sale of Siberian Mink fur and opted for Premium Faux Mink lashes made from synthetic Korean PBT fibers that replicate the softness and fluffiness of mink fur without actually using animal hair. Our silk lashes are also made from synthetic-based silk fiber. NO ANIMALS HAVE BEEN USED OR HARMED IN THE MAKING OF OUR LASHES

I made an order and have not received an order confirmation, is my order not completed?

- Check your bank statement to see if anything has changed in your account. If yes check the email address used to order is correct, then send an email to ceeluxebeauty@gmail.com and we will resend your order confirmation 

Do you ship worldwide ?

- Yes we offer Standard international shipping for £10 and Express DHL international shipping for £20

My parcel has not arrived in the delivery time stated and tracking has not been updated

- Our domestic orders only show an update in tracking when the parcel is dropped at Royal Mail or when delivery has been attempted. Due to Covid-19 please allow 2/3 day delay on all orders then email ceeluxebeauty@gmail.com 

- Our International orders are all tracked please allow 2/3 days outside delivery time

My order has not been delivered next day

- Next day delivery is only available Mon-Thurs before 1pm

Why do I have to pay custom fees for my parcel

- We have zero control over the custom fee DHL and Royal Mail charge our customers. By law they are obliged to charge their fee of transporting goods through customs. If you do not pay, the item will be returned back to us. In that case we will not refund your shipping cost but will refund the the product cost.

How do I qualify for MUA discount?

- Add 15+ pairs of lashes into your basket and apply 'MUA40' at checkout

My order has arrived damaged/faulty or My order is missing an item

- We are extremely apologetic for the damaged/missing items. Please send us images to our email or wix chat and we will rectify the problem

* For quicker responses click on the Wix chat symbol and we will respond As soon as possible *