FAQs

I made an order and have not received an order confirmation, is my order not completed?

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- Check your bank statement to see if anything has changed in your account. If yes check the email address used to order is correct, then send an email to and we will resend your order confirmation 

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Do you ship worldwide ?

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- Yes we offer Standard international shipping for £10 and Express DHL international shipping for £20

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My parcel has not arrived in the delivery time stated and tracking has not been updated

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- Our domestic orders only show an update in tracking when the parcel is dropped at Royal Mail or when delivery has been attempted. Due to Covid-19 please allow 2/3 day delay on all orders then email  

- Our International orders are all tracked please allow 2/3 days outside delivery time

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My order has not been delivered next day

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- Next day delivery is only available Mon-Thurs before 1pm

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How do I qualify for MUA discount?

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- Add 15+ pairs of lashes into your basket and apply 'MUA40' at checkout

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My order has arrived damaged/faulty or My order is missing an item

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- We are extremely apologetic for the damaged/missing items. Please send us images to our email or wix chat and we will rectify the problem

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* For quicker responses click on the Wix chat symbol and we will respond As soon as possible *

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